Aaron provided clear instructions on what to tell the staff for proper handling of my wheelchair, what to look for when my wheelchair was returned to me, and what to do about it if any damage had occurred. This isn't really something your average Travel Agent would know.
After two modifications to my flights, I decided to enlist the help of a professional, rather than go through the headache of trying to rebook it myself. Aaron was extremely knowledgeable in guiding both myself and my service dog through the travel process.
Aaron's expertise is simply unmatched. Nobody understands the hassles that disabled folks can run into better than someone who has gone through it firsthand.
Aaron has always been helpful with booking my trips to places like Baltimore, Hawaii, and Walt Disney World. He ensures that the airplanes are large enough to accommodate my wheelchair and that I get the proper services I need while traveling.
While nothing can entirely be controlled with how a chair is handled, Aaron did an excellent job minimizing the risk of wheelchair damage. He even took the extra effort in contacting the airlines on my behalf with special instructions and the chair's dimensions.